Remote Launch

craig.mckenna

I'm not seeing any mention of the removal of the Remote Launch feature from the Monitor yet it is missing suddenly. This is a core component for my sites. Now I've double and triple checked this over multiple devices and logins. Where on earth has it gone? Where are the notes of this change/bug?

I'm starting to consider movement to another solution as this 'promised' improved communication is non-existent at this point and the decisions you have been taken on behalf of the VR Arcades are starting to get out of hand. Your actually making it harder to mange my two sites at this point.

NickFSVR

Hey Craig,

The remote launch has no been removed at all and was never going to be. If you're not seeing it then this is a bug. I have just checked your monitor and I can indeed see the remote launch function is still where it always has been, accessible by clicking on the three dots for the station settings. If you're not seeing this please send us an email to support@springboardvr.com so we can investigate as we're not seeing any problems from our end.

craig.mckenna

NickFSVR

Both our Sites have confirmed the bug in all the browsers we have installed (Chrome, Edge and Opera) on the local machines as well as Safari and Android Chome. I have wiped caches, deleted cookies and done a general clean up but I can't seem to get that Remote Launch back.

NickFSVR

I will do some more investigating on this as well to confirm but so far no reports of problems with the existing Remote Launch function for operators.

Jamie

Hello there @craig.mckenna I've accessed your monitor and can see that remote launch is in the three dot menu on the left. Just to make sure we're on the same page I've included a video below:

https://imgur.com/glRlXvy

Jamie

I should also mention @craig.mckenna that we just released our Batch Launch features, you can read more about that here: https://community.springboardvr.com/t/batch-launching-is-here/734

craig.mckenna

As you can see from the above image, I'm not making this up. Both site's still suffer from this. This image is from 5 minutes ago. Is there a cache or file structure outside of the normal places such as the browsers own cache/temp folders that could be causing this?

NickFSVR

Hi Craig,

Since the first message from you we have now deployed the "Batch Launch" function as mentioned in the Operator Panel, you'll now access this through the "Remote Launch" button on the Monitor itself which replaces the button from where it used to be.

Details for the release are at https://support.springboardvr.com/hc/en-us/articles/360033819394-Week-of-August-12th-2019.

mikelimit333

I've noticed over the weekend that our remote launch function was not working at all. Has this been identified as a bug?

NickFSVR

mikelimit333

Hey Mike, we've put in some improvements this week to make the remote launch more solid as we've had a small number of reports from customers about issues where it would not work from time to time, if you're still having the issues at the moment send us an email at support@springboardvr.com so we can investigate further.