Customer Complaints on Super Hot ? ( opinions, etc ?)

FNSArcade

Just curious if anyone else has has had customer complaints on Super Hot. My boss has asked me to remove the game and I wrote the developer about it as well. The complaint was about the section of the game at the beginning where it comes up and puts you in a blank room with a gun, and says "Show your Dedication" and basically it has you shoot yourself in the head in the virtual world to continue. I never took issue or offense to it, but now that one of our customers has basically stated that is was making a joke out of suicide it became an issue. I tried to explain that that section wasn't about suicide or making fun of it.

I asked the developer if there was a way to switch off the content, and they claim that in a few weeks they are going to remove said content.

I really hate to see someone remove content from a game, especially when you as an individual understand what is going on, and not jumping to conclusions. But if it has to be I guess it has to be, since it's one of the most popular games, I really am pained to have to remove it. I will follow up with the developer and hope that they do actually come through with a switch or I guess, removing the content.

Just curious on everyone else's thoughts about this.

thevrclub

I think those customers are bringing their own bias into the equation (and what customer doesn't). To me the sequence isn't intended to be a joke or funny, it's part of the narrative about a conspiracy, but it's lost on most people. That's no reason to remove content from the game, and if that happens I think it would be pretty sad.

When I worked on the ground floor of another arcade, I found that many people were just confused about what to do in that sequence and got frustrated when nothing happened. The overall trouble with that game, is that it's actually a puzzle game but everyone assumes it's an action game, and get frustrated when they suck at it, or worse when they forget to think about their movement and break a controller.

That's why when I opened my own arcade I never considered offering it to customers at all.

VR-ARRIVAL

thevrclub

I tend to find it is a very popular game here with customers that have either seen YouTube of it or have played the PC version. No issues with the exception of some overly-enthusiastic member not restraining themselves to the play area when dodging. However, regarding the section you are talking about with having to shoot yourself. On the whole it really isn't an issue but there have been a couple of times when younger kids are playing with parents watching and there is a bit of a reaction when I explain what you have to do... So I can sort of get it. Having said that, I also have to do the same thing in games like Arizona Sunshine to reset a level when they teleport to a spot in the map they can't get out of (but the age rating on this game is higher). I have found the developers of SuperHotVR to be great to communicate with as well.

DigitalWorldsVR

I've only had one encounter with that part of the level. Had a young kid, probably around 7-8 years old. He got to that part and I told him what he had to do to progress past it, and he just said that he couldn't do it, that he's always been told that you only aim a firearm at what you intend to kill. As a gun owner myself, I looked at the parents and gave them the thumbs up for being a good parent when you have a firearm in the house. I told him to just close his eyes and I'd enter a cheat that would skip the level for him. I just grabbed the controller, aimed it at his head and pulled the trigger, and the told him code was entered and he could open his eyes. He asked if simply just did those same actions and I said yeah, to which he said, "You're a bad person" in a joking way and his parents laughed about it. No one was legit pissed about the situation and they had a great rest of their time there.

I do get some funny looks for the level that takes place at a strip club and has them up near the stripper pole, but again nothing really legit pissed off.

coltonauge

We haven't had a complaint about this either! Although I haven't seen many people encounter this part of the game. As far as I know its only part of the main story, once its complete it shouldn't happen again.

exitusvrdora

I am having a problem with Superhot. The game is at a point where the two hands show you a movement where you have to move your hands forward and then click the trigger and I can get the game to move further. Anyone have a fix for this?

Spectrum_Waylon

exitusvrdora

Its not a movement option but instead some sort of psychic power that blows your opponents mind I believe you hold down the grips, push the triggers, and thrust your hands forward

exitusvrdora

Thank you. I’ll check it out.

FNSArcade

We have switched to the Arcade version and it's doing well. I am very happy the SuperHot team released it since it took out alot of parts where players got stuck. The SuperHot devs are awesome!