Urgent issues - not getting a response - SpringboardVR Community

Urgent issues - not getting a response

VRecAdmin551830

We had to close our centre last night because none of the games would load in Springboard! I have been trying to contact someone at Springboard since 3.30pm yesterday (it’s now 8.45am) and have not had a response! Has anyone else come up against this issue? Every time we try to load a game we get a message to say “no licences available”. We do have licences and have played these games many times before!

DitaSBVR

VRecAdmin551830 sincere apologies for getting back to you, we are doing our best to handle all the incoming messages promptly. Our team is investigating the issue and testing to find out what has caused the one-click title errors. In the meantime are Steam key games launching for you to use and disable the one-click titles for now? We are deeply sorry for the inconvenience that this has caused!

DitaSBVR

Please note that for some of the one-click games the error seems to have been resolved, please see your Library - for any games that still shows Install error and disable this title. The Steam key games are launching and can be used interim. We are truly sorry for the business interuption and our team hopes to have this resolved soon.

AdminVirtualTime362206

Any timing on the problem ?

0 one-click games are working atm…

DitaSBVR

Dear Valued Customers,

We hope this message finds you well.

We sincerely apologize for the inconvenience caused by the recent issue with one-click titles not functioning as expected. We understand the impact this may have had on your business operations, and we appreciate your patience during the resolution process.

We are pleased to inform you that the issue has been successfully addressed, and you can now proceed with offering all games from your libraries on SpringboardVR without any hindrance.

If you encounter any further issues or have additional feedback, please don’t hesitate to report them to our support team.

Your insights are invaluable in ensuring a seamless experience for you and your customers.

Once again, we apologize for any business interruption this may have caused and appreciate your understanding.

Thank you!