Springboard Game Launching Issues

KatePlayItVR

Is anyone else having any issues like us?

We are noticing that a couple of games are having issues loading through Springboard that don't have the same issues if launched directly from Steam when Springboard is still running. This is currently happening Arizona Sunshine and Space Pirate Trainer.

Arizona Sunshine is having controller issues on some - but not all - of our stations. When loading through Springboard the gun doesn't select anything to be able to start a game but does when launched through Steam.

OVPowerPlay

We are experiencing the same issues. I had to reinstall Arizona Sunshine as it was freezing up and shutting down the system.

Also on most of our games, once you are in the game, we have to turn off the controllers and turn them back on to get them to work properly. If you turn off both controllers, then turn them back on and then have the customer click on continue game, the guns will work to select what you need.

Wasn't happening before.

KatePlayItVR

OVPowerPlay

@OVPowerPlay we've just discovered the off-and-on-again fix with the controllers. Is this since the DLC update the other week? I can't think what else has changed unless it's something with Springboard.

vrcorner

KatePlayItVR

old issue for more than a year.

OVPowerPlay

Also having an issue with Smashbox today. People get into the lobby and go to multiplayer and get stuck in the multiplayer lounge. Wands stop working and they can't move anywhere.

vrcorner

OVPowerPlay

Old issue for like 2 years....

thevrclub

I'm having a pretty similar issue this weekend: https://community.springboardvr.com/t/network-connection-issues/899/2

Cowbots and Aliens I've had players start without hands in the game and can't play. Clicking the system button to bring up the menu you can still see the Vive wands so it's only in-game it's not working (plus other issues like launching to a black screen, or some players launch to the saloon and some launch in the town and can't find each other)

OVPowerPlay

I'm off work and wanted to give a few bullet points.

Arizona Sunshine we had the following Issues; a. Controllers not being recognized at the beginning of the game forcing us to restart the controllers to have them working again. b. We had Springboard just suddenly quit out in muliplayer, not SteamVR. SPringboard. Needed to restart this c. Had computers spontaneous reboot for no reason. The reboot fixed the issues d. Move nerve wracking. Sound just suddenly stop. Full restart was only way to fix this e. a weird one. Guns looking in the right hands but firing in different hands. We had no fix for this one and retired the game on the machine

For the other games, any audio issue meant a full restart. Any springboard program stopping mean a restart or potential restart. I would say up to 40-45 % of our machines had this issue today.

After each person who was done, we restarted the computer. I also rolled back the drivers that were update on every computer using system restore to 10 / 7 / 2019.

It was a hard day.

gameovr

OVPowerPlay

Lots of problems here too. Springboard closing down on its own, or not poppoing up when it is in system tray. Smashbox multiplayer not working, Issues with a couple other games either multiplayer not working, new bugs never seen before, buttons not registering being pushed (can't move can't reload etc). Definately challenging on a busy Saturday. I would say most of the games worked most of the time, but the issues that did arise are all new things we have never seen happen in nearly 30 months operating so there is definately something going on.

OVPowerPlay

gameovr

Definitely think whatever was patched, it seems Springboard is the lowest common denominator. I forgot about our issues with Smashbox and people not being able to exit out of the multiplayer train.

NickFSVR

Hey Everyone,

Arizona Sunshine is definitely getting slower on the load up since the last update, it's always been that way. To put it into perspective I currently have 37 games in one of my Steam Common Folders which includes Arizona Sunshine Arcade, there are 44,500 files roughly in that folder, 25,000 of those files are Arizona Sunshine, it is a bloated behemoth and is only getting more so as they add more onto it unfortunately which is adding to these load times.

In regards to the controllers this is an issue they're apparently fixing and they've recommended if you're having controller issues (Mostly reported as clicking right trigger to fire left gun and vice versa) you should roll back the update, you can do this by going into Steam, right click on Arizona Sunshine Arcade, click Properties and go to the Beta tab, then from the drop down menu select the most recent option which I believe is 4th July 2019 until they've got a fix for it. This will remove the DLC content though unfortunately. There have been other issues reported by Operators for Arizona Sunshine since the update and hopefully they'll get them all fixed in the update. We have not received any timeline from them for this update unfortunately.

Space Pirate Trainer does load a few seconds faster directly through Steam but I'm only noticing a matter of about 2 or 3 seconds difference but I'll mention it to the team to see if there is something we can do to streamline it more.

Smashbox I'm unware of any issues currently and same with Cowbots and Aliens but I'll try and do some testing when I can and let you know if I find anything.

Often when it comes to hands not appearing I've found personally it is customers opening up the pause menu overlay whilst a title is loading, essentially the title goes to look for controllers to allocate but doesn't find any as they're in use in the overlay. This isn't necessarily what is happening but it's the first thing that comes to mind and is something to look for in these situations. Usually advising them to launch again fixes this.

In regards to what sounds like SpringboardVR crashes, if this is occurring please send through a ticket to support@springboardvr.com so that we can get more information, if you can let us know approximately when this occurred and which stations we can try to find out why this is happening for you as fast as possible.

Chris

NickFSVR

[quote="NickFSVR, post:11, topic:896"] Often when it comes to hands not appearing I’ve found personally it is customers opening up the pause menu overlay whilst a title is loading, essentially the title goes to look for controllers to allocate but doesn’t find any as they’re in use in the overlay. This isn’t necessarily what is happening but it’s the first thing that comes to mind and is something to look for in these situations. Usually advising them to launch again fixes this. [/quote]

That is most likely what's happening. Our SpringboardVR Launcher also has this issue. It's due to a bug in the SteamVR for Unity plugin integration, which Valve knows about since mid 2017. AFAIK all the mentioned games with this issue are Unity games.

We attempted our own workaround of this issue as a bugfix is close to impossible due to the way Valve engineered their plugin. It's ultimately a timing issue, as such hard to get a fix done for and Valve seems to have no interest in fixing something the average home user triggers close to never.

At SpringboardVR we're planning on moving away from the integration plugin down the road, but this is a bigger task.