Starting a Session

KatePlayItVR

Hi,

Does anyone understand what is now going on with starting a session? If you try and start a session a minute or more after the reservation it now cuts that off their time! Whether you check in and then start or edit reservation to start Now.

This has been changed at some point this week, although I can't find any communication anywhere from Springboard about it or how it's supposed to work now.

The main question is what commands do we now use to start a session at any time so it runs for the duration that is was set for. For example, 17:30 reservation for 30 mins ending at 18:00. They come in and are ready to start at 17:35 and we need their session to end at 18:05 not 18:00 as it does now.

Thanks

MichelleNehrenz

Hey @KatePlayItVR you have actually found a bug! There are a few different scenarios for starting reservations.

If you start the session before the scheduled start time then the full amount of reserved time will run and the reservation shifts so it will end before the originally scheduled end time. If you start the session after the scheduled start time then it will cut off the time that has already passed from the original start time and run until the scheduled end time slot. This is to avoid creating conflicts with upcoming reservations so it runs the remainder of the reservation rather than shifting the end time and potentially running into another reservation.

The bug is that the "Now" function is not working correctly. If you click into the full reservation and select "Now" for the start time when starting a late reservation it should shift the reservation like in the example #1 above but it's doing it wrong and cutting off the time like in example #2. Jamie is already on the case and working on getting it fixed.

Thanks so much for bringing this to our attention!

Jamie

MichelleNehrenz

All fixed!

Let me know if you have further issues!