Requesting for Steam Key and Downloading Game

GGVR

Hello All,

I've still a few great titles which I would like to offer but I am needing to Request for Steam Key.

The issue I am experiencing is when Requesting for Steam Key, each station will download the game which gives the players a false game. They try to start the game, since it has been downloaded after my request, but it will never load and they are stuck in a loading screen.

Is there anyway to make a steam key request without downloading to each station?

Thanks so much!

DimensionalDrop

I'm not sure I understand your question, would you be able to clarify?

Some tiles are on their CDS platform, so when you toggle it on in the operator panel, it will automatically download and then show up after it has properly loaded. Very convenient.

Some titles are on steam, when you request the key, you will need to manually install it on each station. You can still toggle it "on" without downloading it, but then it will obviously need to download in order to play. I would not ever recommend turning on a game before you've had a chance to do a double-check with a manual launch.

GGVR

DimensionalDrop

To be more specific, let us take Arizona Sunshine for example as I currently do not own it nor have it downloaded onto my computer.

Right now I need to enable on all stations from the Arizona Sunshine Station Management page, and then save in order to "Request a Steam Key."

When I enable on all stations, the game is downloaded to each station while I wait for Springboard to contact the developers and obtain a key for me.

While waiting for the keys to arrive, each of my stations shows Arizona Sunshine as a game which may be launched from the selection of games available for play in my arcade.

When a player then tries to boot up Arizona Sunshine, there is a loading icon which gives the player the impression that the game is loading and will eventually start.

The problem is when the game does not load or start because Arizona Sunshine is still waiting for a steam key to arrive from Springboard.

My question is how may I request steam keys while at the same time not have the game show up as an option for players to choose?

Thank you for your help

DimensionalDrop

GGVR

Ah I understand.

You do not need to enable the title in order to request the steam keys. You can simply click "request for all stations" and leave it disabled on all stations.

I would go in and immediately disable any title you do not have currently downloaded so as not to allow any customer to try and launch the titles. The request for steam keys is currently in the system and won't go away by disabling the titles.

Hope this helps!

GGVR

DimensionalDrop

This is still the problem...when I click "request for all stations" the game is then "enabled" for all stations and thus downloaded. Players will see the game even though it is not available to play since the request is still being processed.

I hope there is an easier way to resolve this issue and thank you for trying to help me out and intend to thank anyone else who either comes to help out or resolves the issue for me.

DimensionalDrop

If you're talking about a CDS title, I've never had one show up without having the download complete, so that's an interesting problem you should submit a ticket for. No other operator will be of use to you with that kind of problem.

If you're talking about a steam key request, you do not want to enable on all stations to get your request to start processing. As a matter of fact, you can enable them without ever having a request go through, since titles can be obtained outside of springboard and just managed through them. In addition, some titles they offer still need to be purchased separate from this platform, and there is no way to request keys.

So i just want to be sure I understand, you're clicking on only the "REQUEST STEAM KEYS FOR ENTIRE EXPERIENCE" link, correct?

If need be, I'm available to try and help by phone, just let me know and we can try to help get you straightened out.

GGVR

DimensionalDrop

Correct. The big red X is what I click which then shows the game as a playable title on the launcher screen to each stations players.

I truly appreciate you spending the time to help with this issue. I'm slightly relieved to know this could be a rogue issue.

I suppose I'll submit a ticket and see where that gets me.

Thanks Brian

DimensionalDrop

GGVR

Gotcha. For any title that you are waiting on steam keys for, you do not want to click that button under the big red X. It does not request the keys, only the link below it does. The button under the big red X will only cause the title to show as playable on your stations, which as you have said, it is not. So for now, you need to disable it.

You can click the same button and disable it on all stations, or you can go through one by one and toggle it off. If the request for keys is in due to them running out, there should be a notification under each station that reads something like "Request Pending." Otherwise the steam key will show up, and you'll just install it as normal before turning the title "on."

GGVR

OMG...I didn't know that the words "request steam key" were a link...

Well I am glad to know this now and at least have one key which immediately popped up. May help people in the future to make that a little more obvious...like change colors when a cursor passes over it. From the management screen there is no reason to hover a cursor over that phrase since it seems that sections only functions are to enable or disable content via the big red X button.

Much appreciation Brian...this was way more painful than it needed to be