Lighthouse Issues

coltonauge

Hello! Colton Auge from Elite VR here. I was wondering if anyone here has encountered this issue before in their arcade and if you have found a solution to it. I can't seem to find any solution online for this specific scenario.

It seems that twice a day light houses in more than half of our stations will simultaneously shut off. Obviously this causes issues if people are playing in the headset. This issue has been ongoing for about 2 weeks now and I have not been able to find a solution while wracking our brains. I hope someone else has encountered this as well.

Thank you for your time.

crazevr

Never had this issue

Do you keep the power on the base station 24/7 what version of firmware do they have? Wondering if this could be a good reason to get them replaced.

MontVR

We've had this happen in multiple stores before. Make sure you accurately map all of your Base Stations and their channels, and make sure there aren't conflicting channels anywhere. A base station on channel X shouldn't be able to see another base station with the same channel. It's really the key...

vrgamingpv

Had the same issue when Steam VR was recently updated where all 8 stations would drop at once. The fix I found is in the power management, u need to go into Steam VR settings and then into base stations/power mgmt. I found that all PC's were now seeing all base stations via Bluetooth and when any went idle, they all shut off. What I had to do was remove the base stations that were not assigned/or at the VR PC. So, after you make the change, you should see only 2 base stations for each pc. The other base stations will appear but will not be selected.

Hope this helps.

coltonauge

Turning off power management and bluetooth connection for the lighthouses seemed to do the trick! Thank you so much for the information. I will most likely only turn on the bluetooth connection to update the lighthouses when needed at this point.

VoyagerVR

I had the same issue after the steamvr update. I had to turn off power management and it fixed the problem. However, I see someone posted to turn of blue tooth as well?