Hi Brian, we've only been open since Feb, we've had 2 broken controllers - both men playing Creed. We're hoping the update from last week for Creed makes a difference. Now if players move from their standing position it goes red and tells them to reposition in the middle again.
People do hit the walls but not hard with Superhot here. Did you know you can stop bullets with your hands? I would tell players it's a standing game and they shouldn't have to move . Moving is cheating, or something to give them a challenge!
Have you changed the chaperone box setting, to something like beginner that shows up more, or even making your box smaller than your 8'x8' space so it comes up way before the walls?
I wonder what made the Content Creators change Creed. Maybe Springboard could speak to the makers in Superhot as well are the only place you can get the Arcade version, I assume they must have a good relationship with them.