Games not closing properly

thevrclub

Sometimes games don't close when a customer clicks switch games to go back to the launcher. Lately it's Rec Room which hasn't been closing properly, but I've noticed it with After-H and Starship Commander too sometimes. The game screen stays on the monitor until I force it to close with the task manager. It doesn't interrupt the customer in the headset (most of the time) but it does stay on top of the next game, which blocks it from spectators.

Any ideas or theories on how to fix? Cheers :)

altesc

Watching.. also getting this with a number of titles inc After-H and Rec-Room.

Nearbyplanetvr

Also watching, we are just getting started but we had a similar issue with Tilt Brush today. Had to use the monitor station to kick them out

thevrclub

Anyone know what's going on here? The issue is persisting and frustrating especially with Rec Room

vrcorner

Same here. Watching. Please fix this @springboardvr

Conor

Same here, Rec Room has been awful lately for it

VR-ARRIVAL

We have found this occurring very regularly with After-H and a little less regularly with other programs. More of a worry over the last week has been that even after closing troublesome programs and also SteamVR (which we try to regularly do to reset the basestation synching), we see the icon of game remaining next to that station on the SpringboardVR Monitor. There has required a reboot on the individual PC before it disappears. I would hope this means I am not accruing a ppm charge during this time as I know initially when this was happening, it was a while before I picked this up...

VR-ARRIVAL

As an update to my concern about still being charged a pay/min rate while a game is showing up in the SpringboardVR monitor even when SteamVR and launcher is closed, I have been told by SpringboardVR that this won't occur as the pay/min only works when a program is opened and closed in Steam.

KatePlayItVR

AFTER-H not closing here also.

HunterLaneSBVR

Hey everyone,

Sorry for the delay on this. I just tested After-H and I'm unable to recreate this error on my end. What other titles are you all experiencing this issue with? Does it happen every time a customer leaves these titles or just occasionally?

Thanks and I look forward to hearing back from you all!

thevrclub

HunterLaneSBVR

Rec Room is the main culprit for me but I don’t think this is a Springboard problem I think it’s either SteamVR or the game itself. Plenty of other people have had the same issue fairly recently: https://www.reddit.com/r/RecRoom/comments/admeze/rec_room_wont_shut_down/

I’ve found threads on Steam community and reddit dating back to 2016 with this issue, it seems to come and go with software updates. Someone suggested it was to do with vrserver.... I’m out of ideas

VR-ARRIVAL

Thanks Hunter - happens every time people play After-H and Rec Room for us. They both need to be manually forced to shut down. Doesn't stop people playing other games usually but will stop people going back into those games until it has been shut down. Happens intermittently with a couple of other games but would have to go back through my records to see which.

thevrclub

An update to Rec Room is now available to download on Steam, this fixes the issue with it not closing properly. Such a huge relief! :slight_smile: