We allow people to book in 20 minute increments, with the minimum time of a booking being 1 hour. We close at 10 and the last available booking time is 9:00.
For some reason, Springboard shows 9:00, 9:20, and 9:40 all as available time, but if someone clicks 9:20 or 9:40, the world’s tiniest error message pops up saying that no available times were found, which promptly disappears. I can name at least a dozen or more times where someone called and described how ‘the dots kept loading’ when trying to select a later time. People overwhelmingly get stuck on this and it eats up our time booking over the phone.
How I’d personally like it to be fixed, either would work:
- Don’t allow customers to pick start times that are later than {closing time} - {smallest booking time}
(best solution)
- Make the error message really big, and persistent until they close it personally
(easiest/fastest to implement)
2A. Optionally take them back to the first step after they close the warning.
