Black screen when SB is not used in VR Station (video trailers missing)

transfinitylugano

Hi,
We noticed that when the VR station is not used the Video trailers of the games are showed as usually but recently after a while its possible to see only a black screen. How can is possible to do a sort of loop? Dunno if i expressed mysel good enough.
thank in advance.
Transfinity Luca

HunterLaneSBVR

transfinitylugano Hey there!

It should be looping. It sounds like there may be an error with one of the videos.

Can you try clearing your cache and restarting and letting me know if this solves the issue?

https://support.springboardvr.com/hc/en-us/articles/360005537573-Clearing-your-Desktop-Client-Cache

Thanks!

PatrickRinaudo397065

HunterLaneSBVR so when videos stop that isn’t some other interference its something to do with springboard software?

transfinitylugano

Hello, i followed the instructions but it keeps to be black after the view of all the vids. It seems there s not enabled the loop function.

thanks.

HunterLaneSBVR

transfinitylugano Hey there, can email support@springboardvr.com and we can set up a screen share to see if we can get this fixed.

Thanks!

KatePlayItVR

We found deleting all the videos from the %appdata%\Roaming\SpringboardVR\Caches\Files\ on the affected machine. When the station goes idle again it will download the videos again and the corrupted one will be replaced along with it

thevrclub

I’m getting this too. Tried the fix from KatePlayItVR but still doesn’t work properly.

Edit: Fixed it, one of my custom trailers wasn’t uploaded properly, I deleted it and the others are working now